A list containing the majority of Citrix Workspace app for Mac (formerly Receiver for Mac) support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected.
There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
Receiver for Mac / Workspace app for Mac:
Citrix Workspace app 2005 for Mac Release Date: Jun 2, 2020. On the Downloads page, under Citrix Receivers, for PCs, click Windows Receiver. For MAC computers, click MAC Receiver. Tip: If you are using a personal laptop or a non-Roswell Park computer to access patient data through the EMR (EHR) application, you must contact the IT Service Desk and ask them to add your computer’s name to the database.
- Manage a Citrix Receiver for Web site - Citrix Product Documentation 29 Apr 2020. Users can open the site in a browser and securely access applications, data, and desktops published for them through Citrix Virtual Apps.
- Select Uninstall Citrix Workspace App and follow the on-screen instructions. The.dmg file is the file that is downloaded from Citrix when installing Citrix Workspace app for Mac for the first time. If the file is no longer on your computer, download the file again from Citrix Downloads to uninstall the application.
| wdt_ID | Brief Description of Issue | Brief Description of Fix | Applicable Product Versions Affected (if known) | Link to supplemental Support Article(s) |
|---|---|---|---|---|
| 1 | Bloomberg keyboard and finger print scanner not redirecting to Citrix session. | Redirection of this device is not fully supported but there is a method to follow that can be tried to get it working, as explained in the CTX article. | https://support.citrix.com/article/CTX227075 | |
| 2 | Windows Mac users connect to NetScale full VPN, they cannot reach external websites. Split DNS is not working. | This is by design. The Mac VPN client does not support split DNS so all DNS requests are sent to NetScaler for resolution. If NetScaler cannot resolve the domain name then users will get an invalid response. This issue will be fixed under an existing enhancement request. | https://support.citrix.com/article/CTX225297 | |
| 3 | When using HDX 3D Pro, a black box may appear around some custom cursors. | This is a known issue and 32-bit cursors are being investigated as part of the product road maps for Citrix Receiver for Mac. Cursors that employ shadow effects for example are classed as 32-bit cursors and not currently supported by Receiver for Mac. | https://support.citrix.com/article/CTX223626 | |
| 4 | If using a proxy connection, communication over EDT fails. | This is a known issue. | Receiver for Mac 12.5. | |
| 5 | You receive an 'Initialization failed' error. | This is caused by an upgrade to macOS Sierra. Upgrade to Receiver for Mac 12.3 which is compatible with this OS. | ||
| 6 | Delivering a proxy.pac file to clients via NetScaler Session Policies works for Windows devices but now Mac. | At the moment, only Windows devices are supported. Proxy PAC support for MacOS is currently being worked on. | https://support.citrix.com/article/CTX227262 | |
| 7 | When launching an application or desktop you may receive error 'System Extension Blocked'. | A new feature introduced to MacOS High Sierra requires user approval to load any newly-installed third-party kernel extensions. Navigate to 'System Preferences -> Security & Privacy' and click 'Allow' against 'Citrix Systems Inc'. | Citrix Receiver for Mac 12.7 and above, and MacOS High Sierra. | https://support.citrix.com/article/CTX228208 |
| 8 | French Canadian special accent characters do not display correctly when accessing a Windows 7 VDA. | Upgrade to Receiver for Mac 12.7. | Citrix Receiver for Mac 12.4. | https://support.citrix.com/article/CTX231623 |
| 9 | Alt+Tab does not switch properly all the time and Alt+Enter does not work in Excel. | Upgrade to Receiver for Mac 12.7. | Citrix Receiver for Mac 12.6. | https://support.citrix.com/article/CTX231624 |
| 10 | When using a DisplayLink docking station with v3.1 drivers and Receiver for Mac there is a high ICA RTT spike over 1000ms. | Upgrading to DisplayLink v4.0 drivers and MacOS 10.13 High Sierra resolves the issue. The issue is still being investigated for earlier MacOS versions. | Citrix Receiver for Mac 12.6 and 12.7. | https://support.citrix.com/article/CTX231625 |
Remotely access CAE applications online through XenApp. How to install and connect to XenApp. XenApp allows you to access some of CAE's software remotely. You do not need WiscVPN running to use this program.
WARNING: It is best practice to save files to your CAE filespace, or setup UW storage through KUMO. DO NOT SAVE TO THE LOCAL COMPUTER unless you are certain that you are saving to YOUR computer and that you verify that the file is on YOUR computer. The Default place to save in XenApp is on the XenApp server. This will cause your files to be lost forever. See links at the bottom of the page for more info.
NOTE: XenApp can be run without installing the Citrix Workspace. To do this, navigate to https://remote.engr.wisc.edu/ and log in, making sure to use the Light Version. Then skip to step 6.
If you are getting an error that reads 'Incorrect Credentials. Try again', be sure that you are using your CAE credentials to log on. If you still get the error, and you have not changed your password recently, it may be due to an invalid character or string of characters in your password. If you changed your password in the last few minutes, give it a couple more minutes and try again as the system takes a few minutes to refresh.
1. Navigate to https://www.citrix.com/downloads/workspace-app/mac/workspace-app-for-mac-latest.htmlwith an internet browser, and click Download Citrix Workspace app for Mac.
Note: You can also download the installer from https://remote.engr.wisc.edu/ but CAE has noted better success when downloading from the Citrix site above.
2. Go to your Downloads. There should now be a file called 'CitrixWorkspace.dmg'. Click on it and this should pop up:
3.Now click Install Citrix Workspace. Click Continue. Click continue again, read over the license agreement, and agree to the license agreement.
4. If you wish, you can now change the destination where the receiver will install. Once you have decided on a destination, click install.
5. Next, you will be asked if you want to add an account. Leave the 'Add Account' box unchecked and click continue
When the installation finishes, the installation window will say installation successful. Click Close
From this point you can go one of two ways. To continue to use the web browser to launch applications, read the next step. For instructions on configuring the Citrix Workspace skip past the next step
Note: Both options will launch the application in Citrix Viewer, so this is simply whichever way is easier for each individual
6. Navigate to https://remote.engr.wisc.edu/ and log in with your CAE credentials, you will see the following screen:
Does Citrix Receiver Work On Mac
At this point, you only have to click on an app to launch the program.
If you are using Google Chrome to login and have a loading issue, please try another web browser, such as Safari. There have been issues in the past with Chrome and remote.engr.wisc.edu on the Apple platform.
Configuring Citrix Workspace:
1. Upon opening the Citrix Workspace, you will be prompted to enter your work or email server address. Enter 'remote.engr.wisc.edu'
2. You will then be prompted for your username and password. Be sure to enter your CAE username and password.
From here, you can launch any app on Citrix Workspace.
See Also:
Citrix Receiver For Mac 10.14
What Is Citrix Receiver For Mac
| Keywords: | Xen App XenApp remote software citrix mac Suggest keywords | Doc ID: | 34018 |
|---|---|---|---|
| Owner: | Dan S. | Group: | Computer-Aided Engineering |
| Created: | 2013-09-26 10:26 CDT | Updated: | 2020-10-08 12:26 CDT |
| Sites: | Computer-Aided Engineering | ||
| Feedback: | 125CommentSuggest a new document | ||